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Frequently Asked Questions (FAQ) 
 

 What are the warning signs of a leaking basement?
  • Water seepage from the walls or floors
  • General dampness or a musty odor in the basement
  • Tile lifting from the floor
  • Warped paneling or dry rot
  • White powder on the walls (Effloresence)
  • Cracks in the walls or floors
  • Rust on the furnace, water tank, or lolly columns
  • Mildew or fungus
  • Termite or other insect infestation
  • Peeling paint on the walls
  • Buckling walls
You probably have a leaking basement if you are experiencing any of these symptoms and a professional inspection is a must as some causes of serious below grade basement damage are easily overlooked.
 
Why does my basement leak?
To understand why this leakage occurs, think of the hole that was dug when your home was constructed as a kind of “bowl”. With every rainfall this “bowl” fills with water, searching for weak areas in your home to enter as it seeks to level itself.The most common cause of serious problems is rainwater leaking through the basement floor or below-ground-level walls. In a mild case, the water will slowly seep through porous walls and can be difficult to detect. In an extreme case, the water enters through visible holes and cracks and accumulates in deep puddles on the floor. Unfortunately, it’s the water you can’t see that causes the most serious foundation problems. That’s why it is very important to have an experienced waterproofer inspect your basement and make recommendations to correct the problem before the problem becomes worse.
 
Is basement water leakage a common problem?
Yes. an estimated 90% of all homes whose basements have cinder or cement block walls will leak in the first 25 years of life.
 
Our basement was dry for over 6 years before leaking. How did this happen?
Problems can develop even in the most well built homes. Over time, walls settle and crack, protective coatings that were applied during construction to help make the home watertight may crack, and exterior drainage systems fill up with silt. Homes that were originally built to be watertight can begin to leak without notice.
 
Do I need to take care of my wet basement problem now?
Many homeowners postpone waterproofing their basements because they are unaware of the severe damage that can be caused by water penetrating the foundation. Neglecting a basement water problem can result in costly foundation structural repairs. It is wise to have a professional waterproofer inspect your basement if there is any question that you might have a water problem.
 
Will waterproofing my basement increase the value of my home?
 Money spent for a permanently dry basement typically pays off in an immediate increase in the market value of a home.
 
How do I choose the right contractor to fix my basement?
Choosing the right contractor can be frustrating and confusing. A few tips you can utilize to help the decision process:
  1. Request references from the prospective contractor. Make sure they have satisfied customers from your area. DryMaster has 100’s of references available.
  2. Contact the local Better Business Bureau for complaint history. Some contractors have complaints,  if the contractor has a large amount of resolved or unresolved complaints, be careful! The BBB was created to protect consumers and alert prospective consumers. DryMaster'sBBB history is one of the best in the industry.
  3. Search the contractor on the internet. Many consumer protection sites on the internet will report problems the contractor has had in fulfilling their contracts.
  4. Always receive a written contract. If any promises are not in writing don’t assume they will be done. DryMaster has a separate agreement attached to the contract outline everything we will do and any additional services.
  5. DryMaster has a fixed price list and offers  quotes that are below the price standard in the industry.
 
 
How long have you been in business?
We has served the Delaware Valley area for more than 30 years.
 
How do I know if I have a foundation problem?
If you think you have a foundation problem, the best thing to do is call DryMaster for a free on-site consultation. Some symptoms of foundation problems you may find include:      
         Sticking doors and windows
  • Bowed walls
  • Cracked interior and exterior walls
  • Cracks in the foundation
  • Sinking foundations
  • Cracking, sinking, or slanting driveways and sidewalks
  • Sloping floors
  • Settling houses
  • Leaky basements and water damage
 
What causes foundation problems?
Foundation problems are mainly caused by poor soil and water:
  • Inadequate drainage that causes soil to swell creating movement in the foundation
  • Roots of trees under and around you home can dry the soil causing it to expand and contract
  • Uncompacted fill material
  • Soft soil that cannot support the weight of the structure
  • Clay soils naturally expand and contract, which causes your home to settle
  • Weather changes including drought and very wet seasons can cause soil to contract, expand or wash away, and water buildup that can leak into your home
What happens if I don’t fix my foundation problems?Foundation problems that go unfixed can worsen causing further problems to the home, raising the cost of fixing those problems, and possibly lowering the value of your home.
 
Do I have to repair my foundation in order to sell my house?
In New Jersey, Pennslyvania, and Delaware if the owner of a house, structure, or building is aware of a foundation problem and does not disclose it, the buyer can come back to the seller up to two years later and have it repaired at the seller’s expense. The only exception would be a buyer who is willing to accept the house “as is.” Meaning they know about the problems, but agree to buy the home without them being fixed.
Our company is based on the belief that our customers' needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals.
 
We would welcome the opportunity to earn your trust and deliver you the best service in the industry.